If you are returning product to us for either a warranty claim or for our 30 day money-back guarantee, please use the following instructions:
30 Day Money-Back Guarantee:
We guarantee you’ll love your DMOS™ tools, but if for any reason you are not 100% satisfied you can send them back for a no questions asked 30 day money-back guarantee.
If you are returning new, unused product, we will provide you with a return shipping label. The cost of the label will be automatically deducted from your refund. Please make sure to package the product(s) carefully, as you will be responsible for any damage resulting from inadequate packaging.
If you are returning used product for the 30 day money-back guarantee, follow the return instructions below for warranty returns. Instead of a RMA#, please write your original order ID in its place.
For warranty returns, please address the package to:
ATTN Warranty, RMA#: (ticket number for warranty)
330 N. Glenwood St. #12808
Jackson, WY 83001
You are welcome to ship any method of your choosing. If you ship via your own method, please submit tracking information by replying to your open ticket or by emailing firstname.lastname@example.org. We can also provide a $15 flat rate label upon request.